Counselling and talking therapies are provided and are helpful if a client needs extra support managing their anxiety. It can help a person to cope with and resolve feelings of guilt, denial and anger if these are contributing to their anxious state.

We are working in partnership with Crisis Prevention Institute (CPI) to equip our staff with the skills and confidence to recognise, respond to, and wherever possible, prevent escalating behaviours. Training uses a joined up approach to Positive Behaviour Support (PBS) and Restraint Reduction (RRN); Building and maintaining a positive culture for the people we support within this PBS framework, Staff are aware of how to react positively to a person who is showing behaviours of concern, and their awareness enables them to safeguard others as well as the person displaying behaviours of concern.

Staff are trained to be aware of the indicators that someone may be considering self-harm, such as noticing when they are particularly upset, withdrawn, or irritable; or refusing to wear short sleeves or change into sportswear.

Strategies are developed to encourage the individual to talk about what’s upsetting them, whilst remaining non-judgemental, understanding and tolerant.

Each service user has an individualised Support Plan and when appropriate a specific Risk Management Plans for self-injurious behaviours. The individual also has access to Psychology input as required.

All staff adopt a recovery focused approach to promote independence and support service users to attain life skills. Support panning is goal focused and service users are encouraged to work towards their own outcomes with the emphasis on promotion of self-directed care.

All staff are trained to ensure that they all have knowledge and understanding of the different mental health conditions that the Service Users have is an important part of developing appropriate person-centred care, support and risk management plans.

Being mindful of the individual and respecting their views and input into their own care is also an important part of the relationship built up in the Home between the staff team and the Service Users.

Where there are communication issues these are addressed to ensure that the individual can express their needs and requirements and staff are able to respond appropriately to their wishes.

Providing a positive approach and using encouragement assists individuals to be more engaged in the management of their own mental health and involvement in positive activities further helps to reduce stress when this is a factor for them.

We offer regular 1:1 key working sessions to encourage open communication between Service Users and staff. We have a dedicated in-house counsellor that facilitates talking therapy groups, relaxation techniques and individual sessions. The home strives to create a welcoming, supporting and homely environment whereby Service Users offer peer support and professional input is provided by local Multi-Disciplinary team

Understanding the individual’s patterns of substance misuse and the triggers that make them actively seek to use drugs or alcohol are important factors in assisting them to manage their behaviours. The care planning process and production of support and risk management plans is an integral part of the care package offered. External agencies are involved in providing advice, guidance, and inspiration, and medical attention and psychological care as required.

This combined range of support, allows a customised care package selecting those methods that will be most effective as a personalised treatment plan for each individual.

Staff are trained to assist the person to manage their condition and monitor for associated health side effects; Regular check-ups and input sourced from GP and other appropriate external agencies.

All staff are fully trained in the management of epilepsy and understanding the triggers for an individual – this is managed with local GP and Epilepsy Nurse.

All staff are trained in responding to end of life care planning. Local resources allow us to ensure the wishes of the individual are met as per their individual End of Life Care Plan and Last Wishes are respected and met.